GENERAL TERMS AND CONDITIONS

Definitions

In these General Terms and Conditions the following terms shall have the following meanings, except

where stated otherwise:

Consumer: the natural person who does not act for purposes related to his/her commercial, trade,

craft or professional activities;

Day: calendar day;

Digital Content: data produced and delivered in digital form;

Distance Contract: a contract concluded by Stichting Kattenhulp Griekenland/Greek Cat Care

Foundation and the Consumer within the scope of an organized system for distance selling products,

Digital Content and/or services, whereby exclusive or additional use is made of one or more

technologies of distance communication up to the conclusion of the contract;

Reflection Period: the period during which the Consumer may use his right of withdrawal;

Sustainable Data Carrier: any means, including email, that allow the Consumer or Stichting

Kattenhulp Griekenland/Greek Cat Care Foundation to store information directed to him/her personally

in such a manner that makes future consultation and use possible during a period that matches the

purpose for which the information is destined and which makes unaltered reproduction of the stored

information possible;

Standard Form for Withdrawal: the European standard form for withdrawal included in Appendix;

Stichting Kattenhulp Griekenland/Greek Cat Care Foundation the company Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation, located at Zusters van Orthenpoort 31, in 's-Hertogenbosch

and registered with the Trade Register of the Dutch Chamber of Commerce under number 51161532;

and

Website: name of the website of Stichting Kattenhulp Griekenland/Greek Cat Care Foundation, being

https://help-greek-cats-shop.my-online.store/.

 

Applicability

1. These General Terms and Conditions apply to any offer from Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation and to any Distance Contract concluded by Stichting

Kattenhulp Griekenland/Greek Cat Care Foundation and the Consumer.

2. Before concluding a Distance Contract, the text of these General Terms and Conditions shall

be made available to the Consumer by electronic means in such a way that the Consumer can

store it in an accessible manner on a Sustainable Data Carrier. If this is reasonably

impossible, Stichting Kattenhulp Griekenland/Greek Cat Care Foundation shall indicate in

what way the General Terms and Conditions can be inspected and that they will be sent if so

requested by electronic means or otherwise without charge, before the Distance Contract is

concluded.

3. In the event that specific product or service conditions apply in addition to these General

Terms and Conditions, the second paragraph of this Article shall apply accordingly, and in the

event of contradictory terms and conditions, the Consumer may always appeal to the

applicable provision that is most favourable to him/her.

 

The offer

1. Obvious errors or mistakes in the offer are not binding for Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation.

2. All offers contain such information that it is clear to the Consumer what rights and obligations

are attached to accepting the offer.

 

The contract

1. The contract becomes valid when the Consumer has accepted the offer and fulfilled the terms

and conditions set.

General Terms and Conditions 1

2. If the Consumer accepted the offer via electronic means,Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation shall promptly confirm receipt of having accepted the

offer via electronic means.

 

Right of withdrawal

1. The Consumer can repudiate a purchase contract for a product without giving reasons for a

Reflection Period of 14.

2. The Reflection Period referred to in paragraph 1 of this Article starts on the Day the product is

received by the Consumer or by a third party appointed by him in advance and who is not the

carrier, or:

1. if the Consumer ordered several products in the same order: the Day on which the

Consumer or a third party appointed by him received the last product.Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation may refuse an order of several products with

different delivery dates provided that it clearly informs the Consumer prior to the order

process, or

1. in case the delivery of a product consists of several batches or parts: the Day on which the

Consumer or a third party appointed by him received the last batch or the last part, or

1. in case of an agreement about regular delivery of products during a given period: the Day

on which the Consumer or a third party appointed by him received the first product.

3. The Consumer can terminate an agreement for services or an agreement for delivery of Digital

Content that is not delivered on a physical carrier without giving reasons during 14.

4. The Reflection Period referred to in Article 3 starts on the Day following the conclusion of the

agreement.

 

Consumer’s obligations during the Reflection Period

1. During this period, the Consumer shall handle the product and the packaging with care. The

Consumer shall only unpack or use the product to the extent necessary for establishing the

nature, the characteristics and the effect of the product. The guiding principle is that the

Consumer may only handle and inspect the product in the manner in which one is allowed to

handle a product in a shop.

2. The Consumer is liable for the decrease in value of the product that is caused by the way of

handling the product which went further than allowed in paragraph 1 of this Article.

 

Exercising the consumer’s right of withdrawal

1. If the Consumer exercises his right of withdrawal he shall notify Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation unambiguously with the Standard Form for

Withdrawal within the Reflection Period.

2. The Consumer shall return the product or deliver it to (the authorized representative of)

Stichting Kattenhulp Griekenland/Greek Cat Care Foundation as soon as possible but within

14 Days. This need not be done if Stichting Kattenhulp Griekenland/Greek Cat Care

Foundation offered to collect the product himself. The Consumer observed the period of

returning the product in any event if the product is returned before the expiration of the

Reflection Period.

3. The Consumer shall return the product with all delivered accessories and if reasonably

possible in the original state and packing and in conformity with reasonable and clear

instructions given by Stichting Kattenhulp Griekenland/Greek Cat Care Foundation.

4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal

fall on the Consumer.

5. The Consumer shall bear the direct costs of returning the product.
6. If performance of the service has been started during the Reflection Period, the Consumer

shall pay Stichting Kattenhulp Griekenland/Greek Cat Care Foundation an amount that is

equal to the part of the obligation already performed at the time of withdrawal as compared

with the full compliance of the obligation.

 

Obligations of Stichting Kattenhulp Griekenland/Greek Cat Care Foundation in

case of withdrawal

1. If Stichting Kattenhulp Griekenland/Greek Cat Care Foundation makes the notification of

withdrawal by electronic means possible, he shall promptly send a return receipt.

2. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation shall reimburse all

payments made by the Consumer, including any delivery costs that Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation may charge for the returned product, as soon as

possible but within 14 Days following the Day on which the Consumer notified him of the

withdrawal. Unless Stichting Kattenhulp Griekenland/Greek Cat Care Foundation offers to

collect the product himself, he can wait with paying back until having received the product or

until the Consumer proved that he returned the product, whichever occurs first.

3. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation shall make use of the same

means of payment that the Consumer used, unless the Consumer consents to another

method. The reimbursement is free of charge for the Consumer.

4. If the Consumer opted for a more expensive method of delivery instead of the cheapest

standard delivery, Stichting Kattenhulp Griekenland/Greek Cat Care Foundation need not

reimburse the additional costs for the more expensive method.

 

Pricing

1. The prices of the products and/or services provided shall not be raised during the validity

period given in the offer, subject to changes in price due to changes in VAT rates.

2. Contrary to paragraph 1 of this Article, Stichting Kattenhulp Griekenland/Greek Cat Care

Foundation may offer products or services whose prices are subject to fluctuations in the

financial market that are beyond the control of Stichting Kattenhulp Griekenland/Greek Cat

Care Foundation, at variable prices. The offer will state the possibility of being subject to

fluctuations and the fact that any indicated prices are target prices.

3. Price increases within 3 months after concluding the contract are permitted only if they are the

result of new legislation.

4. Price increases from 3 months after concluding the contract are permitted only if Stichting

Kattenhulp Griekenland/Greek Cat Care Foundation has stipulated it and

1. they are the result of legal regulations or stipulations, or
2. the Consumer has the authority to cancel the contract before the Day on

which the price increase starts.

5. All prices indicated in the provision of products or services are including VAT.

 

Performance agreement and extra guarantee

1. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation guarantees that the products

and/or services comply with the contract, with the specifications listed in the offer, with

reasonable requirements of usability and/or reliability and with the existing statutory provisions

and/or government regulations on the Day the contract was concluded. If agreed, Stichting

Kattenhulp Griekenland/Greek Cat Care Foundation also guarantees that the product is

suitable for other than normal use.

2. In any event no claim can be made on paragraph 1 of this Article (i) in case of damage caused

deliberately or with gross negligence, (ii) in case of normal wear and/or (iii) in case of damage

from improper care or handling.

3. An extra guarantee offered by Stichting Kattenhulp Griekenland/Greek Cat Care Foundation,

his supplier, manufacturer or importer shall never affect the rights and claims the Consumer

may exercise against Stichting Kattenhulp Griekenland/Greek Cat Care Foundation about a

failure in the fulfilment of the obligations of Stichting Kattenhulp Griekenland/Greek Cat Care

Foundation if Stichting Kattenhulp Griekenland/Greek Cat Care Foundation has failed in the

fulfilment of his part of the agreement.

4. ‘Extra guarantee’ is taken to mean each obligation by Stichting Kattenhulp Griekenland/Greek

Cat Care Foundation, his supplier, importer or manufacturer in whom he assigns certain rights

or claims to the Consumer that go further than he is legally required in case he fails in the

compliance with his part of the agreement.

 

Delivery and execution agreement

1. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation shall exercise the best possible

care when booking orders and executing product orders and when assessing requests for the

provision of services.

2. The place of delivery is the address which the Consumer has provided to Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation

3. The Consumer shall provide Stichting Kattenhulp Griekenland/Greek Cat Care Foundation

with the correct delivery address and mail address. Any changes need to be reported

immediately to Stichting Kattenhulp Griekenland/Greek Cat Care Foundation. If the Consumer

has entered a wrong address for delivery, then the additional shipping costs will be for the

account of the Consumer.

4. Delivery takes place while supply lasts.
5. The ownership of delivered products will be transferred to the Consumer upon payment of the

sum due. The risk of the products passes upon delivery to the Consumer.

6. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation shall execute accepted orders

with convenient speed but at least within

30, unless another delivery period was agreed on. If the delivery has been delayed, or if an

order cannot be filled or can be filled only partially, the Consumer shall be informed about this

within 30 after ordering. In such cases, the Consumer is entitled to repudiate the contract free

of charge and with the right to possible compensation.

7. After repudiation in conformity with paragraph 6 of this Article, Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation shall promptly return the payment made by the

Consumer.

8. The risk of loss and/or damage to products will be borne by Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation until the time of delivery to the Consumer or a

representative appointed in advance and made known to Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation, unless explicitly agreed otherwise.

 

Payment

1. Unless otherwise stipulated in the agreement or in the additional conditions, the amounts to be

paid by the Consumer must be settled within 14 Days after the Reflection Period, or, if there is

no Reflection Period, within 14 Days, after concluding the agreement. In case of an agreement

to provide a service, this period starts on the Day that the Consumer received the confirmation

of the agreement.

2. The Consumer has the duty to inform Stichting Kattenhulp Griekenland/Greek Cat Care

Foundation promptly of possible inaccuracies in the payment details that were given or

specified. Payment orders at the bank or giro institute are for the account and risk of the party

giving (or authorizing) the payment order.

 

Accounts and registration

1. The Consumer can create an account or otherwise register on the Website. Stichting

Kattenhulp Griekenland/Greek Cat Care Foundation reserves the right to refuse or cancel any

such registration, for example in the event of irregularities.

2. The login details are strictly personal and must not be disclosed to third parties. The

Consumer is responsible for his login details, even if this is done without his knowledge.

3. The Consumer shall immediately alert Stichting Kattenhulp Griekenland/Greek Cat Care

Foundation if he suspects that his login details are known by an unauthorized third party or in

the event of irregularities.

4. The Consumer may not create or manage more than one account. Moreover, the Consumer

shall not be allowed to register or manage an account (again) after Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation has denied the request of the Consumer to create an

account or after cancellation of the registration.

 

Force majeure

Stichting Kattenhulp Griekenland/Greek Cat Care Foundation and the Consumer are not obliged to

fulfill any obligation, if they are prevented from doing so due to a circumstance not attributable to fault

and which is not regarded as their responsibility, nor by virtue of the law, a legal action or a generally

accepted notion.

 

Complaints procedure

1. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation shall have a sufficiently notified

complaints procedure in place, and shall handle the complaint in accordance with this

complaint procedure.

2. Complaints about the performance of contracts shall be filed as soon as possible once the

Consumer has noticed the defects, comprehensive and clear with Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation.

3. The complaints submitted to Stichting Kattenhulp Griekenland/Greek Cat Care Foundation

shall be replied within a period of 14 after the date of receipt. Should a complaint require a

foreseeable longer time of handling, Stichting Kattenhulp Griekenland/Greek Cat Care

Foundation shall respond within 14 with a notice of receipt and an indication when the

Consumer can expect a more detailed reply.

 

Privacy and security

1. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation respects the privacy of the

Consumer. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation treats and

processes all personal data transmitted to it in accordance with the applicable legislation, in

particular the General Data Protection Regulation. The Consumer agrees to this processing.

For the purpose of protecting the Consumer’s personal data, Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation observes appropriate security measures.

2. For more information about privacy, reference is made to the Website of Stichting Kattenhulp

Griekenland/Greek Cat Care Foundation.

 

Additional provisions

1. Any possible derogations in respect of these General Terms and Conditions may be agreed

upon only in writing. No rights can be derived from these deviations with regard to future

agreements.

2. The administration of Stichting Kattenhulp Griekenland/Greek Cat Care Foundation serves as

proof of purchase orders and requests of the Consumer, unless the Consumer proves

otherwise. The Consumer acknowledges that electronic communication can serve as proof.

3. Stichting Kattenhulp Griekenland/Greek Cat Care Foundation is entitled to transfer the rights

and obligations under the contract with the Consumer to a third party, by a single notification

to the Consumer.

4. In case and to the extent that any provisions of these General Terms and Conditions are

cancelled or declared invalid, Stichting Kattenhulp Griekenland/Greek Cat Care Foundation

shall draw up a new provision to replace the null/nullified provision, duly observing as much as

possible the object and purpose of the annulled provision.

 

Applicable law

These General Terms and Conditions, and any non-contractual obligations arising thereto, between

Stichting Kattenhulp Griekenland/Greek Cat Care Foundation and the Consumer are governed

exclusively by the laws of The Netherlands.

 

 

Appendix

Standard Form for Withdrawal

 

To: Stichting Kattenhulp Griekenland/Greek Cat Care Foundation, Kruiskampsingel 335, domiciling at 's-Hertogenbosch.

 

Email address: sabijn@kattenhulpgriekenland.com

 

I hereby inform you that I wish to revoke our agreement on the following order:

Ordered/received on (dd-mm-yyyy):

Fill in the date on which you received your order or the date of your order.

 

First name and surname:

Street name + house number:

ZIP code:

Place of domicile:

Email address:

Date:

 

Signature

Sign this form only if you will not send this form by e-mail or ordinary post.

_________________